Robson FAQ – Everything you wanted to know.
Robson Communications Inc. aims to be a leading Canadian provider of next generation hosting solutions that are backed by an unwavering commitment to customer service and support
Why should I choose Robson?
Our need to make a real difference in the lives of our customers is what drives us. It’s why we do what we do. We take ownership of the business critical data and information you entrust with us and offer solutions that are flexible, scalable and cost effective. You can grow your business with Robson knowing that your data and information is always secure and available.
How long have you been in business?
Robson Communications Inc. is a privately held company based in Vancouver, BC that opened its doors in 2002 and has experienced significant growth and expansion ever since.
How reliable are your services?
Our high-capacity network and multiple, state-of-the-art datacenters are supported by redundant environmental, power and security systems. Every server in every rack has two UPSs and two backup generators with 24×7 monitoring by our network operations center (NOC) and support engineers. What does all this mean to you? It means we offer 100 percent network uptime. It doesn’t get more reliable than that.
What makes you #1 in SMB Hosting?
At Robson, the majority of our clients are in the small to medium business (SMB) category and because of this we know exactly how to tailor our solutions to fit the unique needs of your business. All of our SMB Hosting solutions are backed by our standard setting customer service, 100 percent network uptime guarantee and leading edge technology.
Are all your datacenters located in Canada?
Yes. We have two datacenters in Vancouver, BC and one in Toronto, ON. Whether you’re from the US or EU, hosting in Canada means your private information is more consistently and efficiently safeguarded legally, potentially helping this information remain beyond the reach of US authorities.
Where can I find your Service Level Agreement (SLA)?
You can view our standard SLA here. Please keep in mind that additional modifications can be made to your SLA depending on the level of redundancy and high availability you need.
Do you have a money back guarantee?
Yes. We’re so confident in our services and our ability to deal effectively with any problems or issues you may have that if you are unsatisfied with our services within the first month we will refund 100 percent of your hosting fees. Learn more about our 30 day money back guarantee.
